This article explains in details what happens when a subscriber mistakenly pays more that the required amount on DStv or GOtv subscriptions. In recent times, too many subscribers on these two digital pay-TV platforms have been complaining of mistakenly overpaying subscriptions. Furthermore, some also complain that they paid into wrong DStv smartcard numbers or GOtv IUC numbers. Consequently, many would ask for payment reversal or money back. However, does MultiChoice really reverse wrong DStv payment or wrong GOtv subscriptions? What chances do a subscriber have to enjoy full benefits of money wrongly paid to subscribe to DStv or GOtv? This article will answer your questions so that whenever you mistakenly pay into a wrong account or pay wrong amount, you may easily know what to do. Therefore, let us now know if it is possible to reverse DStv GOtv payment or ask for money back.
What Exactly is Wrong Payment on DStv GOtv?
This is when you intend to pay into a certain smartcard number for DStv subscription or IUC number for GOtv and end up paying into a wrong number. Usually, this can be very frustrating as many subscribers would only notice after the wrong subscription. However, the fault is usually from the subscribers. In one of my previous posts, I outlined best practices on how to avoid paying into wrong DStv GOtv accounts. This is surely the best way to enjoy DStv GOtv during COVID-19 lockdown. It became very needful because of the rate of complaints I received from my teeming readers everyday. Sadly, most of them never got quick and satisfying outcomes from their service providers. As a result, it is best to avoid making such errors during payment of DStv GOtv subscriptions.
However, you need to know what usually happens when you mistakenly pay into wrong DStv GOtv accounts. As most customers would ask us to reverse DStv GOtv payments, others ask for money or cash back. But does MultiChoice give out cash for wrong payments? What do we really mean when we reverse DStv GOtv payment to correct accounts? Let us find out now.
Is it Possible to Reverse DStv GOtv Subscription Payment?
Yes, it is very possible to reverse DStv GOtv payments when money enters into wrong accounts. However, there are conditions the subscriber must meet before MultiChoice would reverse such money. In recent times, MultiChoice has tried to simplify these conditions in order to encourage customers easily have their money back. Previously, I have also outlined the documents for reversing wrong DStv GOtv payments in all MultiChoice offices. Whether it is wrong smartcard for DStv or IUC number for GOtv, MultiChoice easily reverses payment into correct account. However, the subscriber must act fast upon noticing any wrong subscription payment.
Furthermore, subscribers need to contact DStv GOtv customer care immediately when they pay wrongly. Furthermore, DStv on WhatsApp has become very responsive in handling customer complaints. There are many channels through which you may contact MultiChoice directly. However, it is best to return to the physical office where the payment was made immediately upon noticing any wrong DStv GOtv payment.
Money Back or DStv GOtv Payment Reversal
According to MultiChoice, to reverse DStv GOtv wrong payment means channeling the money back to the intended correct account. It does not mean paying back the customer in cash to go home with. In case of online or virtual payments, MultiChoice never refunds cash. However, a payment could be physically reimbursed to a customer if there is an over-payment as a result of misinformation to a customer by agents of MultiChoice. Internally, MultiChoice cancels the wrongly receipted transaction and returns excess payment to customer. I hope we have understood the differences?
What Then Happens on Online or Virtual Over-payment?
Assuming a subscriber intends to pay for one month of DStv Confam (NGN 4,615), and mistakenly pays in NGN 10,000, what happens? The system would automatically roll over for two months of DStv Confam. If the payment were up to NGN 11,000, the system may either automatically upgrade to DStv Compact Plus and run only for one month. As long as the money is big enough for one month of a particular package, the DStv billing cycle will surely complete its 30 days count. However, the DStv GOtv systems responds to multiple months on an existing bouquet than upgrading to a higher package to run for one month. This usually happens unless a staff gives a system command to upgrade to such higher package on customer’s request.
Therefore, no money is lost as long as it entered the correct MultiChoice DStv or GOtv account.
Therefore, do not panic when you mistakenly pays more than the required amount into your DStv GOtv accounts. It is still your money and would be utilized bringing you great entertainment on DStv and GOtv as much as the number of months the money can cover. However, nobody returns cash to nobody.
I hope this article helps you to understand what happens when you pay more than you are supposed to in your DStv GOtv subscriptions. To reverse DStv GOtv payment is possible, but only with some conditions as mentioned in this article. Please share on social media and leave us your reply to know what you think.
Most outcome is that your GOtv is duly connected….but because your decoder was switched off at that time, the reconnection failed to revive the chanels.
If you have the MyGOtv App on your phone, you can log in and do an E16 RESET called CLEAR E16 ERROR CODE.
If you don’t have the App, pls download it and log in using your GOtv Account details.
Mar:3-2024 by 5:22pm
I paid 5700 to recharge my gotv but they haven’t done with it,and they have deducted the money I sent please I want to guy to refund my balance of 4,000 immediately okay
Dear Gotv
I have mistakenly paid twice while processing is not complete assist me, please
Dear DStv, i mistaken paid #62,000 instead of #6200 means for one month subscription and i want to get back my balance of #55,800. Please how can my money refunded. Thanks
Dear Abigail, I am sorry for this mistake. However, do not be troubled. Your two times payment will automatically carry you for two months non-stop. Also, you will not lose any date of subscription nor be shortchanged.
Thank you.
I have mistakenly paid twice kindly assist me please
I need to get my money refund back please let me know once it’s been approved in refundable deposit to my palmpay account number 9012504136
Oladimeji Gbolade Oluwarogba
#16,600 please kindly respond quickly without no more delaying’s or dissatisfaction with the process of getting my refund back to me
My old gotv has spoilt I now mistakely pay into the old account instead of the new account pls what can I do
Dear GOtv, mistakenly paid for wrong channel yesterday I want to pay for Gotv supa I mistakenly pay for Gotv renew and since yesterday my Gotv is not yet playing pls how do I reverse it back pls I need help! Thanks
I paid for gotv Max today, but it’s not showing anything
Dear multichoice what can I do if I make a wrong payment because I wanted to pay dstv but excidently make payment on gotv?pa
I subscribe for Gotv yesterday morning up till now noting is showing and they have removed my money
I made a payment directly from my zenith account for subscription and my dstv hasn’t been reconnected..what wrong did I do in making use of dstv..and this is my last card..seriously I’m very sad and disappointed..it’s very bad
To be candid, I am very sad about the non-refundment of my double payment on Gotv . Times are hard, so, subscription has to be done gradually but I guess bank network made a double subscription for me, I need my money biko. 08030894598
I payed for family shillings 54500 for 7033580941as an a/c in my names Geofrey Bwambale yesterday but up to now nothing i have seen even I thought it was less for the package and toped 5000shs what is the problem
Dear Chidinma, MultiChoice DStv or GOtv do not reverse cash or return cash into Bank accounts. If you made a wrong payment, you need to apply for reversal and submit details of the correct DStv or GOtv smartcard number or IUC number, where they shall transfer the subscription money to. They cannot return the money to your Bank account.
To apply for reversal into the correct GOtv account, Kindly use the provisions below;
Dear GOtv subscriber, sorry for the subscription payment challenges. You can have your money redirected to the correct GOtv account by sending an Email directly to MultiChoice GOtv stating the following…. DATE OF PAYMENT, AMOUNT AND PACKAGE PAID, THE WRONG IUC NUMBER, THE CORRECT IUC NUMBER, THE REFERENCE NUMBER GENERATED IN THE PAYMENT NOTIFICATION, YOUR GOTV ACCOUNT NAME, PHONE NUMBER, EMAIL….. Send these information as an Email to…. GOtvNigeria@multichoice.co.za
No it did not help me, the reversal I request since 2nd of July has not still drop in my account. I made a wrong payment 2028740256 obi Francis olisa phone number 07033661210. I was told it has been reversed but have gone to my bank and it has not drop. Called today and was told to ask my bank to contact conbricon or something like that and I did but the bank said is not there job to. Please give me bank my money gotv. 25,550 is big o. Here is my account and is the same account I used for the subscription 0039681082 GTBank Uzoagu chidimma Winifred. Please I did not do business with any conbr whatever but gotv. Please