I guess you have paid into a wrong smartcard or IUC number for DStv or GOtv and you want your money back? Wrong account payments on DStv or GOtv subscriptions could be very frustrating that all you want may be to pack up the decoder. But do not worry, there is a way to resolve wrong payment on DStv GOtv. I have the requirements and necessary steps to ensure that we fix such wrong account payments. Won’t you be glad to see your channels return after realizing you have paid into an unknown DStv or GOtv? Therefore, let us see what MultiChoice has recommended as the fastest way to resolve DStv GOtv wrong account payments.
Meaning of Refunding Money after Wrong DStv GOtv Payment
What does it mean to resolve wrong account payment on DStv or GOtv? MultiChoice does not refund money in cash or pay it back into your bank account. Rather, the pay-TV company traces the transaction and redirects the fund into the right account. All these happens within a calculated period of time. However, a subscriber must have to provide all required documents or credentials of the transaction before MultiChoice could fix the wrong payment issue.
MultiChoice DStv and GOtv in Nigeria have fine-tuned their subscriber management platform. This brought quicker and more efficient response to customers’ queries especially on issues concerning transfer of wrong DStv or GOtv payments. However, proper channel must be followed while providing the necessary evidence of payment for that wrong transaction. Therefore, there are things you must do as soon as you pay into a wrong DStv or GOtv account.
The Trouble with DStv GOtv Online Payments
Most subscribers who suffer the problem of wrong account payments are users who pay online. Although this arises due to carelessness or network errors, the larger blame would go to subscribers who were not careful when making payments. Occasionally, the reports would always be on wrong smartcards for DStv and IUC for GOtv. However, you can always save yourself the frustration by learning
easiest way to pay for DStv and GOtv and get reconnected instantly. Let us see steps to resolve wrong payment on DStv GOtv.
To Resolve Wrong DStv GOtv Account Payment, Act Fast
Acting quickly is the fastest way to recover your money after wrong DStv or GOtv account payment. There is a 98% chance of successfully recovering your DStv GOtv wrong account payment if you respond quickly. The moment you realize you have paid into a wrong account, do not allow even a day to pass by. This is important because the billing cycle for DStv and GOtv is 30 days but counts per day. Therefore, any money that goes into any of these pay-TV subscription account begins counting immediately.
Technically, it is called “forward-billing” on DStv and GOtv subscriber management platforms. Therefore, the money and its recipient account remain intact anytime before the subscription next due date. Any action must be geared at pulling out the money before this due date. Otherwise, there would be a debit situation if the money keeps sitting on the wrong account till the due date for subscription renewal. Sometimes, you may end up not recovering the complete amount as paid.
Provide Complete Proof and Details of Transaction
The most important condition to resolve wrong payment on DStv GOtv account payment is to provide the evidence of transaction. Here are the types of transaction evidence for different forms of DStv GOtv payments;
- paper receipt of cash payment in the case of over-the-counter transactions
- successful transaction notification text message or email in the case of online or mobile transactions.
The paper receipt issued over the counter could be either in electronic printed format or hand-written also referred to as “manual receipts”. This contains details of the wrong payment hence, its acceptability. However, the electronic mobile SMS or email transaction notification contains vital information such as the transaction reference number. This reference number is unique and spells every detail about the wrong payment.
Other Required Credentials to Resolve Wrong DStv GOtv Payments
To effect transfer of payment back to correct account, here are some other MultiChoice requirements;
- valid means of identification of the account holder. In Nigeria, valid means of identification include National ID, International Passport or Driving License.
- A cover letter of wrong payment transfer. The cover letter shall also contain smartcard numbers of the correct account as well as the wrong account.
All these documents have to be provided on time and forwarded to any branch of MultiChoice. It does not matter if you are dealing with your GOtv or DStv account. Both services are provided and managed by one company – MultiChoice. As said earlier, timely response is key to successfully recover your wrongly paid DStv or GOtv account subscription. Where all situations are equal, it usually takes between 24 hours to 3 days to successfully complete a money return. However, it also depends on the internal conditions as may be obtainable from MultiChoice.
How MultiChoice Resolves Wrong Payment on DStv GOtv
I am not about to explain exactly how these money transfers are effected internally. However, there is a guarantee that your money would be recovered and credited into the correct DStv or GOtv account. However, MultiChoice restores your DStv GOtv channels prior to the transfer of the wrongly paid subscription. This is done as soon as your request becomes official when you provide all requirements. After reading this post, say goodbye to loss of money through wrongful payment of DStv or GOtv account. I wish you good luck.
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I misplaced a number and mistakenly recharged a wrong number . Please what can I do about it
Pls I mistakenly paid into dstv in stead of gotv, pls help me redirect it to gotv, though the iuc number is correct
7552206908 I have paid More than my 60gh subscription please call 0543003456 for help
I have paid for my subscription for 60gh but nothing was showing so I have to paid another 60gh for the same subscription but I have received the same channel so I wanted a refund for my 60gh
I mistakenly subscribe to my Gotv today
Hi I payed in wrong account can you please help me instant of 039 I put 093 at the end of my account number
Hi I payed in wrong account can you please help me instant of 039 I put 093 at the end of my account number
I paid twice and I need help to get my money back icuACK3ITTP8T Completed. KES 1,599.00 paid to GOTV for 8063719269 on 20/03/2023
Am Gabriel olajide samuel
With IUC/SC: 8212576242 I mistakenly paid #2,950 ON MY DSTV AND I WANT REFUND INTO MY BANK ACCOUNT PLEASE.
My name is Anunobi Patricia smartcard number 1021127156. I wrongly pay to hdpor access/ extravier #2900 instead of dstv yanga bouquet e36 which am supposed to pay #2950 please help me to reverse it and tell me how to pay the balance of #50
Please I mistakenly paid into someone Acc how do i get my money back
I ogbue Anthony with iuc number 2028965697 misplaced one number in trying to activate my subscription through my phone which i paid from my Access account number 0034968168. I will be happy if my report is being treated as a matter of urgency. Thanks.
I mistakenly paid 7100 instead of 9000 how do I top it
I paid less than the the amount am supposed to pay how do I top it
I mistaken paid 8200 to 41016038196 instead of 4101603819 and money was deducted from my account, how can I get my refund
This is Fikemi I paid thrice and it was deducted thrice,,, can my money be refunded?
Good evening,am Olajumoke Esther by name I mistakenly subscribe into this ICU number 7017575288 with this name ADE OLORI instead of 7017675288 with the name AKEREJOLA PATRIC this afternoon around 2:30-3:01 from my Momo Agent Account Wallet
Good evening,am Olajumoke Esther by name I mistakenly subscribe into this ICU number 7017575288 with this name ADE OLORI instead of 7017675288 with the name AKEREJOLA PATRIC this afternoon around 2:30-3:01 from my Momo Agent Account Wallet
I mistakenly subscribe for dis I UC No 4613872081 when I want to subscribe for this I UC No 4613872061 on 4/6/2022 this is d ref number GoTV payment of NGN 4,150.00 for 4613872081 was successful. REF: 1106201111649
Dear Daniel, there is no policy for cash refund. However, you are now entitled to view your channels for two months consecutively….or as many months as your money can accommodate.
Thank you.
Hi my Name is Daniel..I mistakenly make 5,300 payment twice and how can I get my refund
Hi my name is Mrs Anna adegbolahon I mistakingly sobcribed in to another ICU account and please I want to transfer the money from the wrong account to the right account here is the wrong ICU number(8057958615)here is the right ICU number (8057958415) please do it fast.
Contact MultiChoice directly on 012703232
my name is akeem, please,l need help ,l mistakenly made payment into gotv instead of dstv yanga , gotv l did was jolli 2460. what is my balance n how do l go about it.
iuc- 7034713160, name obiora.
Dear GOtv subscriber, sorry for the subscription payment challenges. You can have your money redirected to the correct GOtv account by sending an Email directly to MultiChoice GOtv stating the following…. DATE OF PAYMENT, AMOUNT AND PACKAGE PAID, THE WRONG IUC NUMBER, THE CORRECT IUC NUMBER, THE REFERENCE NUMBER GENERATED IN THE PAYMENT NOTIFICATION, YOUR GOTV ACCOUNT NAME, PHONE NUMBER, EMAIL….. Send these information as an Email to…. GOtvNigeria@multichoice.co.za
Pls I need your help. I subscribe on my gotv on two different bank account. My money was deducted buh my gotv isn’t working.. 2019196866 that’s my IUC NO. Pls it’s either my money is being refunded or pls help me find solution. Thanks
I made wrong payment to the wrong gotv account, please how do I get refunded?
I subscription two wice i need to refund my other money
I paid twice and I need help to get my money back
I mistakenly subscribe 2,460 to 7020820419
Instead of 7020820418
How can it be fixed 😨😨
Hi my is rukayat lawal,I mistakenly subscribed to gotv instead of dstv …..plz help…my uic number is 7031057992
I made a wrong payment
Hello I mistakenly subscribed 20,460 instead 2,460 on the smart card number 7036891515 Gotv
please can you reverse it and give me back my money.
I mistakenly paid in subscription twice (2) for gotv and and I need a refund of one please
Please I made a wrong payment to this gotv account IUC NUMBER: 7023716291
And my IUC number is 7023712691 my name is Joseph victoria and I would love it to be resolved
Please the right account is 2019409442 not 7026897544 the name is GODWIN HENRY OBANDE, 3600 waiting for your response
Please I paid money wrongly into an account how do I correct it?
I paid into a wrong account and I refund back since Sunday 9:00 still 11:00 please3055413396 my iuc number 4620817748
I did a wrong transaction on my Gotv and I need a refund 3055413396 please my iuc number is 4620817748
My name is idayat,pls an agent,I mistakenly press dstv instead of gotv please what can do,d customer is disturbing me
Please help me I made error payment to worry gotv channel gotv lite410 instead of THE GOTV JOLLI 2,460 and the GOTV JOLLI 2,460 payment have be made please help me to upgrade IUC 4613170388
Please a payment was made to a Gotv account instead of DStv please how can we convert the payment. This is the iuc number for gotv-7039668021.
And the DStv number-7039668021.
The name- farida bello.
Phone number- 08065879706.
Paid 2460 for Gotv jolli instead of DStv yanga 2565.
Please how can we convert it.
It was done today. 31/07/20.
Hello
Please I mistakenly do subscription of 14000 for 2month as compact subscription instead of 5200 for 2month on DSTV ICU 7033840123,is it possible the balance can be refund. Just did the transaction today 4:43pm
Hello my name is amudipe kayode I made a subscription to a wrong iuc number and my iuc number is 4601633395 and the wrong one is 2009560630
7037001948
Hello l am Victor l recharge jinja instead of 2460 and l paid 2260 l need your help please, my Gotv iuc 70370019480 Thanks
Plss I mistakenly did dstv padi sub for a customer using dstv yanga nd 1,850# was deducted instantly nd dey later deducted 2,565# from my account instead of topping up with 715# av called multichoice nd dey ask for all d details listed above
Transaction ID 6349222283
User ID :ck 100047044
Smart card no 7017061255
For refunding of d money pls kindly use dis account 0558259771 gtbank , christianah arowosegbe
I will be grateful if my complain is given an urgent reply nd attention
I mistakenly subscribed 10,925 instead 1,900 on the smart card number 7023665073 Gotv
please can you reverse it and give me back my money
I mistakenly subscribed 10,925 instead 1,900 on the smart card number 7023665073 Gotv
please can you reverse it and give me back my money
I wantEmmanueled to subscribe for gotv of 1900 . they deducted 18455. Pls I want you to send me back my balance of 16555. Into my account . 0253406997. GTB . Name oghoghorie . Phone number. 08163221689
I mistakenly credited my Dstv #440,600 instant of #4,460. How do I reverse the money.
My name is Ehis Ekata Joseph I paid 1900 on my gotv and is still on gotv jolli please how can I retrieve back my money since it did not work
Please i paid with wrong IUC number 4622510156 instead of 4622510155 Gotv subscription. I’ll appreciate if it can be reversed. Did subscription today.
I subscribed to Gotv
Good evening, please i made payment for my subscription but with wrong IUC number typed 4622510156 instead of 4622510155 please i’ll appreciate if it can be reserved. Thank you. The payment was done this evening.
Please help I paid to wrong account of dstv,my account is 41192320376 and wrong account is 41192320375
My account is in the names of Ronnie Nkutu
Hi I am Nkechi, I recharge d package of 1250 instead of 3200
Please help, I paid into a wrong account on dstv no 701842521 instead of 7018425321.i need to change it to dstv no 4258449450.
Dear Akindele, it is a pity this happened and we regret your inconveniences. However, GOtv and Startimes are two different services and do not share any payment system in common. Therefore, I do not think it could be reversed because neither Startimes nor GOtv returns money in cash. If both were owned by same company or system,. then reconciliation may be very possible.Once again, I am very sorry about this. Be careful next time when making payment.
Pls help, I paid into gotv account which number is 2009564745 instead of startime account which number is 01831178064.i will be greatful if u can reverse the money to startime account.thanks
Hello my lungiswa I paid a wrong account on DStv plz help
Hello Faith, I am sorry for the inconveniences this might have caused you. Kindly contact MultiChoice Help desk directly on this number 012703232 for immediate resolution of the issue. Thank you
Please I paid for gotv value instead of gotv plus and was charged 1900 for gotv plus I need to change to gotv plus
Hi my name is George phakathi with I’d number 7903165432087.I paid into a wrong account. i paid into 87851320 instead of 85871320.Please help.