this article is a special response to millions of DStv, GOtv and Startimes subscribers in Africa, whose complaints have reached DTMEDIA.tech. These pay-TV subscribers keep asking how they could restore their channels after payment. Some would ask how they could contact customer care to fix wrong account payments. However, I prepared this article to handle all complaints and challenges concerning DStv, GOtv, Startimes and all other pay-TV service. Therefore, you are going to learn the most effective ways to enjoy DStv GOtv during COVID-19 lock-down and pandemic. Basically, to enjoy DStv, GOtv and Startimes during this Corona Virus pandemic simply means to avoid disconnection and keep your channels active all throughout the COVID-19 PANDEMIC.
Certainly, the current COVID-19 pandemic has affected the whole world as virtually everyone is on lock-down. the pay-TV services are not left out. However, some pay-TV service providers such as MultiChoice DStv made provisions for continuous service to customers. At times like this, most networks render skeletal services. In addition, some even work from home – thanks to technology. Therefore, it may not be smooth when customers demand for unique services such as account reconnection etc. Consequently, accounts do not reconnect after payment. The volume of complaints were just much in addition to subscribers seeking wrong account payment correction. What could they do to avoid these problems and enjoy DStv GOtv during COVID-19 lock-down and pandemic? Here are answers that will help you.
Measures to Avoid DStv, GOtv, Startimes Disconnection During Corona Virus Lock-down
The measures listed below is very effective in managing your DStv, GOtv, Startimes etc and keep your channels constantly running. However, you need to observe them all to the latter to avoid account disconnection. Thi is because it may not be easy to reconnect an account during this COVID-19 lock-down. Most of the service providers are also on lock-down or rendering skeletal services. So here are things to avoid to keep your DStv and others active;
Pay Before Account Due Date of Disconnection
This is what all pay-TV service providers preach and it is true. According to the pay-TV monthly payment calendar such as the DStv Billing cycle, every account goes off on the night of the 29th day. If you pay and renew subscription before this night of the 29th day, your account would remain acive. It would simply roll over and continue running for another 30 days billing cycle. For DStv, GOtv, Startimes and few other common networks, this works perfectly.
Pay for Two Months or More at Once
Some may say that they do not have money to pay for more than one month at a time. However, it pays to pay for longer service periods at a time. These networks such as DStv and GOtv majorly are now very credible that you can never be shortchanged. When you pay for two months, your DStv or GOtv runs for two months uninterruptedly. Pay for eleven months and get 12 months (one year) subscription rebate from MultiChoice DStv and GOtv.
Paying at Cash Offices the Best to Enjoy DStv, GOtv, Startimes during COVID-19
It is true that DStv, GOtv, Startimes and others have different modes of collecting subscription payments, cash payment is still the best. Cash payment at offices ensures instant decoder reconnection and you would not have to call customer care for account decoder reset. However, offices are currently on lock-down in some areas. If you reside in an area where they run skeletal services, please try and go early so you can pay and go home. If you must use alternative means of payment, ensure you pay before disconnection date. In this way, you avoid disconnection thereby enjoying DStv GOtv during COVID-19 lock-down.
Some Helpful Phone Contacts for DStv, GOtv and Startimes during COVID-19 Lock-down
Now I shall list some phone numbers of direct customer service helplines for DStv, GOtv and Startimes. This is to help you easily contact any of the listed services whenever the need arises. Having these numbers would help you enjoy DStv GOtv during COVID-19 lock-down…and even Startrimes and others.
- DStv: 012703232
- GOtv: 08089893077, 08149860333, 012703232
- For Startimes, please read up Startimes list of Customer Care lines
One important reminder is to ensure that your decoder is switched ON and smartcard or IUC number as the case may be, very ready. I do not advise that you contact these numbers at night rather, daytime and work hours would be better. I wish you good luck as you enjoy DStv GOtv during COVID-19 lock-down as well as your Startimes and others. Above all, please stay safe and practice optimal social distancing and best hygiene practices.
