CABLE TV - SATELLITE TV Startimes

FULL LIST OF STARTIMES CUSTOMER CARE LINES

Amadi Emmanuel 4 years ago 107

This article is a complete collection of all Startimes Customer Care numbers for all states in Nigeria. Do you know that there is a customer care line, which takes care of all Startimes issues in any region? The pay-TV provider made it so in order to bring its services closer to the users and prospective subscribers. However, there is also a general national customer care hotline, which serves for Nigeria irrespective of the state. Therefore, you can locate your particular Startimes customer care helpline for your state or region for solutions to all service issues in this article. Now let’s jump in.

 

It is very necessary to know how best to contact customer care whenever there is an issue with your Startims. When Startimes troubleshooting fails, customer care becomes the only way out. This is so because the helplines could advise, direct or instantly resolve any problems you may be having directly from their system.

 

Startimes Customer Care National Hotlines

When Startimes TV began operations in Nigeria some years ago, it was not without huge complaints from newly converted subscribers. Although it was difficult to resolve technical issues back then, Startimes eventually embarked on critical subscriber assistance program. This saw the introduction of multiple customer care lines for both national and state-wide coverage.

As far as Nigeria is concerned, this is the helpline that offers 24-hour help services to all subscribers all over Nigeria. It is always available and reachable from wherever any subscriber may be. However, Startimes national hotline is not toll-free and does not offer home services when requested. Rather, it would redirect a caller to any regional or state-designated helpline with respect to the subscriber’s location. The Startimes customer care national hotlines are;

  • 094618888 (24-hour service)
  • 014618888 (7 am to 8 pm)

 

Startimes Customer Care Numbers for Other States and Regions

Meanwhile, other regions and states of Nigeria enjoy dedicated customer care lines for Startimes. While subscribers may contact some lines every 24 hours, other numbers only allow for specific times of the day. However, I shall roll out the complete list of Startimes customer care numbers for all the states and regions. Look up for your states helpline whenever you have need to contact helpline services for Startimes. Now let us dish out all Startimes customer service helplines for all States and regions in Nigeria.

 

Startimes customer care

Lagos Startimes Helplines and Office Addresses

Here are the customer care numbers for Startimes users in Lagos Nigeria. All areas in Lagos are well covered as well as home services available upon contacting any of these helplines.

  • Allen – 82 Allen Avenue, Ikeja – 08172398364
  • Festac – Plot 781 Festac Link Road, opposite Mobil filling station Amuwo Odofin – 08172398550
  • Alimosho – 142B Akowonjo, Alimosho – 09087041214 and 9087041214
  • Mushin – Skye Bank House, Fatai Atere Way, Mushin – 09087040397 and 09087040397
  • Awolowo – 33 Obafemi Awolowo Way, Ikeja – 09087040392 and 09087040392
  • Apapa – 75 Baale Street Olodi Apapa – 09087040392
  • Surulere – 71 Bode Thomas Street, Surulere – 08172398554 and 08172398554
  • Bariga Startimes Office – 28 Jagunmolu Street, Bariga – 09087040394 and 09087040394
  • Ketu – 565 Ikorodu Road, Kosofe Bus-stop, Beside First Bank Ketu – 09087041241
  • Victoria Island – Plot 5, House 1439 Sanusi Fafunwa Street, opposite Karimu Ikotun Street, VI – 08172398364 and 08172398364
  • Agege – 157 Iju Ishaga Road, opposite Oando filling Station, Fagba Bus-stop – 09087041243 and 08172398755
  • Ikotun – 265 Idimu-Ikotun Road, opposite Calvary Bus-stop, Ikotun – 08172398215 and 08172398215
  • Ogudu – 19 Ogudu Road, opposite NNPC filling station – 09087040391
  • Ikorodu: 10 Lagos Road, Ajisebutu Complex, behind BRT Bus-Stop, Ikorodu – 08172397971 and 08172398940
  • Alaba – 108 Olodo Drive, Alaba – 09087041247
  • Fadeyi Startimes office – 81 Ikorodu Road, Fadey Bus stop, Fadeyi – 08172398559
  • Lekki – Ajah – Shop B, 17 – 21 KM 18, Cherub Mall, Lekki-Epe Express Way, opposite Alpha Beach Junction – 09087040389

Abuja Startimes Helplines and Office Addresses

Startimes TV ensured that all area councils, towns and villages in Abuja were covered for customer assistance. However, these are minimum service points, which handle limited queries. Therefore, any inquiry that looks massive is forwarded to regional customer care points to due attention. if you are using Startimes within the North-Central region of Nigeria, consider contacting these lines when in need. Here are office addresses and contact phone lines of Startimes customer care in the Abuja Federal capital Territory of Nigeria.

  • Maitama – 32 Aguiyi Ironsi Street, Maitama – 09-2906837
  • NTA Startimes – Area 11, Garki – 09-2902257, 08172398125
  • Wuse: plot 750 Aminu Kano Crescent, Wuse – 09-2901513, 08172398157, 08172398182

Additionally, other Abuja customer service centres and helplines for Startimes include;

  • Mararaba – Kwad Mall opposite Mama Cass – 09-2901531, 08172398181
  • Kubwa – A81 Gado Nasco Way Kubwa – 09-2904981, 09087381565

 

Nigeria’s Regional Startimes Customer Service Hotlines

The following are names of branches and phone numbers of the south-west region’s Startimes helplines. The Startimes customer helpline for South-West region is 08172398636, which is different from the Lagos numbers listed above. Meanwhile, the South-East Region has 08172398088 and 08172398081 as main customer care hotlines for Startimes subscribers.

Startimes subscribers from Northern Nigeria can contact 08172398269, while North-East customers can reach 08172398277 and 08172398737 for assistance. Lastly, Startimes customer care for North-West Nigeria subscribers are 08172398238 and 08172398077. However, the two national hotlines for Startimes helplines listed above covers the entire country and remains operational 24 hours.

107 thoughts on “FULL LIST OF STARTIMES CUSTOMER CARE LINES”

  1. Good morning sir/Ma, I did my Startimes subscription on 6 Mar 24 on Classic-T Monthly and pay N4,500.00. My ICU Number is *02721754218* which shows it was successful. I was surprise to see my decoder scrambled on 18 Mar 24. Please kindly reconnect my decoder back or else I will throw away your 4 decoders I purchase that I have with me away.

    Your sincerely
    DANIEL TOMMY
    08099413378

  2. I did a Subscription on Sunday Basic 2600 and is
    no more working nw DTT 02145790258

  4. Pls kindly help me to upgrade my subscription from basic bouquet to classic bouquet. Have been loading 3200 for two month now but uptill now they gave me basic bouquet channel. I was told to request for subscription of which I did.

  5. I subscribed startimes 1 month basic 2200 yesterday for 02110503746 up till now no channel is showing.

  6. Hi please i recharged startime monthly basic 0n the 1st july, 2023 and half a month now its indicating the my subscription has expired. Please restore my banquet. My IUC Number i 08131342466.

  7. Hi, Startimes. Please I mistakenly recharged my decoder in DTT instead of DTH. Please move it to DTH. 01832071704.. Onyia Vincent

  8. Pls I recharged star times basic bouquet and it’s not just no signal and I tried calling the customer care number it’s not going through
    The the is 02027687293 thank you

  9. Good evening, please I subscribed 1 month Basic bouquet on the 15th of May, 2023, but now no channel is showing, I’m asked to subscribe. This is my card number 02146072405

  10. My startimes has not been working like 2 weeks even after I subscribe in addition to my undue subscription. From Abia state Nigeria. 07039514442

  12. I subscribed star time since Monday 9/1/2023 and up till now is not working. This is my number 02110766070

  13. I subscribe #1850 since 9/1/2023 and up till now is not working. My smart card number is 02110766070, please assist

  14. I subscribed star time since Monday 9/1/2023 and up till now is not working. This is my number 02110766070

  15. I made a subscription on Nova Bouquet,since yesterday,,25/12/2022. Uptill now,the subscription is not still working till now. Please do something about it. I D no:02146571893

  16. I made a subscription on Nova Bouquet,since yesterday,,25/12/2022. Uptill now,the subscription is not still working till now. Please do something about it. I D no:02146571893

  18. I made a mistake instead of paying 02724701481(muwonge), I paid 02724701480(tumusiime), amount 4500shs weekly I beg a help to reverse my money on my account (muwonge)

  19. My decoder have been skipping for almost a month now. Pls I need help. From warri Delta State

  20. I subscribed on the 26-07-2022, for on month that’s Basic that’s #1,850 but i was surprise the decline on 14-08-2022 please i need you to solve this problem. Transaction ID: 16588612539972. Name Dauda Agang. Smart Card:01831748788. Phone number 08095312118

  21. I mistakenly pay for nova instead of basic how will I do please help me

  22. I mistakenly pay for nova instead of basic how will I do please help me

  23. Hello I’m miskaye I sucrible to my starttime 1700 but is not working pleased help me retify it and message me back..

  24. Hello I’m miskaye I sucrible to my starttime 1700 but is not working pleased help me retify it and message me back..

  25. My name is Abdurrahman I subscribed on 07/04/2022 but since then, the more 12:00 pm aprach it appear no signal up to now please help me here is my phone number:08035451762

  26. I’m a pos agent I subscribed a startime 2600 to a customer since yesterday but haven’t work please fix it

  27. I subscribed to basic on my startime on 04/03/2022 but still showing I should subscribe my number 01467164986

  28. Please I mistakenly recharged basic bouquet twice with my 2 different bank accounts bevaube of neteone error. Please kindly spread it out to cover two months till April 2022 . My smart card no is 01467394128

  29. Plz my decoder I xub 1500 but is not showing at all 20130829 DAT my decoder num

  30. I recharge classic but nothing to enjoy many of the channels are not working this is my card number 02110701667

  32. I recharge 2500 and is not up to a month it has stopped and many of the station are not working please I need help

  33. I recharge startimes 2500 on 26 of August 2021 is not even up to one month now is not showing it again, star time 02145730576. Pls help me and ratify the fault

  34. I recharge star times on 26 August 2021 is not even up to one month, but now is not showing again,
    startimes 02145730576, (2500) pls help me.

  35. I recharge star times on 26 August 2021 is not even up to one month, but now is not showing again,
    startimes 02145730576, (2500) pls help me.

  36. I recharge star times on 26 August 2021 is not even up to one month, but now is not showing again,
    startimes 02145730576, (2500) pls help me.

  37. Please help.I did a cable subscription for Miss Gloria on this IUC code (01467400899) since yesterday morning and till now its not showing please help activate this as soon as possible.

  38. I just subscribed for my startimes 02146525552 for 1700 but no display. please help me rectify.

  40. Hello, try and contact the payment platform you used for immediate ratification. Thank you

  41. hello i make a payment for of 1700 for someone and the package we paid for was not what is showing. the package showing is the one 700.

  42. Hi, my name is Odunuga adeola. Our startimes is just bringing NO SIGNER on the screen for like a 2 week now and it’s still the same. Please help. and my dad has subscribe on it. he did basic sub. the decorder account name is Mr olanrewaju with smart card number 02146081771

  43. Good morning, please I made my subscription of N2,500 on 23rd of this month (23/12/2020) and it’s telling me subscriptions expired, I’ve called custom care line but to no response. I’ll appreciate your swift response. Thanks

  44. Good morning, please I made my subscription on 23rd of this month (23/12/2020) and it’s telling me subscriptions expired, I’ve called custom care line but to no response. I’ll appreciate your swift response. Thanks

  45. Good evening I make a subscription of #2500 for classic package on (14-11-2020 but terminated today 1-12- 2020. which is not due.
    startime card number is 01831683305 by Name Waziri Cletus Kyauta please kindly look into the above complain and ratify the decoder viewing Thanks
    Regard

  46. You are on smart bouquet not Nova. That’s why subscription finished before time. Smart bouquey is 2200. When next you are recharge ask for change of bouquet

  47. Good evening I make a subscription of #900 for NOVA package on (16-11-2020.To my surprise l was terminated today 25-11-2020. which is just 10 days now from my date of subscription 16/11/2020 startime card number is 01831243905 by Name ADEDIPE GABREL please kindly look into the above complain and ratify my decoder viewing Thanks
    Regard

  49. i subscribe my StarTimes decoder but it is only showing a message that the smart card is not paired my smart card number is 02182915861 help please

  50. Evening what’s the problem with my subscription,I did a monthly sub for nova package but it’s not showing ORISUN TV .
    THE CARD NO IS 01831094626

  51. To whom it may concern, I am your customer this is my decoder number; 02110566037. Lucky Lodio I usually recharge #1,300. In this September I recharge my decoder #1,300, for 30days subscription but I was cut off on the 15th of September 2020.pls kindly restore my subscription to enable me enjoy my package. Thanks for your understanding.

  52. To whom it may concern, I am your customer this is my decoder number; 02110566037. Lucky Lodio I usually recharge #1,300. In this September I recharge my decoder #1,300, for 30days subscription but I was cut off on the 15th of September 2020.pls kindly restore my subscription to enable me enjoy my package. Thanks for your understanding.

  53. Good Morning sir
    Please I made a one month subscription for classic bouquet on the 28th of August, only for it to start showing that the subscription is exhausted on Saturday. Please can you do the needful abd the card number is 01467131659

  54. Good evening please sir I need your assistance I recharge my startime august 28/8/2020 but is not work. Classic #1900 smart card number is 02027823833 pls help me

  55. I subscribed on on 30th August 2020 and my decoder was cut off on 10th September, 2020. My smart card number is 02027925382.

  56. I subcribeon my decoder for basic package on August 22nd and the subscription stopped on 5th of September why? Please rectify it , the decoder no is 08172398067

  57. Good morning, I was surprised this morning seeing my star time account been cut off and I recharged it on August 29th, Nova monthly subscription. So please kindly resolve it as soon as possible because it speaks more about your services. My card no are 02146509601. Thanks

  58. I recharged on the 21st of August, 2020 for one monthon basic bouquet and now I have been cut off. Why I paid # 2 300. 00 including vtpass chatges

  59. I subscribed 2500 for classic 1month but it shows up on test message as 1000 Nova for 1month and expired within 1week. What is the way forward? Decoder no. 02110347028.

  60. Hello, I did a month subscription on 24/08/2020 but now I’m seeing it that my subscription will expire on 02/09/2020. Please help me resolve this… The code is :01467265490. Please act fast

  61. Dear Prince,
    we are sorry for the challenges you are experiencing. However, you are expected to call any of the Startimes customer care numbers listed on this page article for quick resolution. What your decoder needed might probably be a reset. However, you may invite an installer to your house to check your conection if you have lost signal.

    Thank you

  62. My startimes decoder didn’t show after 2 wks of sub. whats wrong? Card no 02027600584

  63. I subscribe on my decorder for classic 1month on the 8of August got a message that my subscription is over… Its so annoying plz rectify this…decoder number is 01831033365

  64. Honestly I don’t know d reason why startime is doing this shit, my customers too are complaining, one even called me today after 2weeks of subscription, d thing is not showing again

  65. I subscribe my decoder on 8th of this month, which I’m on classic page, normal it was 1900 for a month, when I receive a text message now on the decoder. for where I normal do the subscribe for the decoder, I receive a message that my decoder has been subscribe for just 11days. Is like our business will end, my starting number is 02110277231.
    Thanks

  66. Pls I subscribed classic package for one of my customers on d 9th August but d person said that is showing basic package d number is 02145820864, and I have been those customers care lines but they are not going through, pls help me effect it. Tnks. Looking forward for ur reply.

  67. subscribed, on the 10/8/20 after about 6 months, but subscription is yet to reflect after about 48 hours, pls help. card num: 02110644681,

  68. I subscribe my decoder on 4th of this month, which I’m on classic page, normal it was 1900 for a month, when I receive a text for where I normal do the subscribe the decoder, when she subscribe, I receive a message that my decoder has been subscribe for just 11days. Is like our business will end, bcoz everybody knows the way things in going on globally.

  69. Please I subscribed on August 1 but it stopped showing after 10days of viewing what is the problem my smart card number is 01467088423 my name is Stephen obilor from imo state

  70. I received a message now that my subscription will be expired on 8/08/2020, which is just two weeks now. Pls, don’t short change me, I subscribed Nova package on 25/07/2020, my number is 02145844628.

  71. My card number is 01467042424, sorry I forgot to include it, thanks

  72. Good evening star time, I just subscribed on my decoder after a long time, the package I was on then was basic but now I subscribed to Classic, kindly help effect the changes please.
    Thanks

  73. Card number 02110563009 I paid for 1,300 subscription on 28th July 2020 but no channels , pls I want to know where my money enter if we hv to continue business

  77. I subscribed #900=for NOVA package today(31-07-2020.To my surprise l received a message from your office that it will be terminated on 7-8-2020.Change my package to Nova subscription.Am not interested in BOUQUETS PACKAGE.Let my subscription cover me for one month not one week. My phone no is 08032389983.Thank

  78. Pls I subscribed for 1300 and is telling me to recharge this is my card no.02110400232

  79. Good morning. I did your full package subscription. That’s the GOtv Max and I can’t get the wrestling station. The super sport 5 which is supposed to show the wrestling is showing football.

  80. I subscribed for classic package for a week now And I can’t access any of the channels, 01834586106 with phone number 08034019149.kindly rectify. Thanks

  81. Please sir, I did my subscription on 25th June and now it’s telling me subscription expired. Please help me out. Here is my smart card number. 08132057311.
    My phone number is 08032193387.

  82. Good morning startime NG.
    Please i subscribe to 1300,package 29/6/2020 but still telling me to recharge. Pls what can I do?
    08132060249

  83. I subscribed to 360 package on 6/07/2020 to this number 02110400063. No activation till now, please help me out

  84. Again I subscribed on 3/7/2020 only NTA that’s showing and other channels telling me to recharge.
    Pls my card number is {02146589635) please do something 08066410194

  85. Good morning startime NG.
    Please i subscribe to 1300,package 3/6/2020 but still telling me to recharge. Pls what can I do?

  86. Please I subscribed for basic banquet, but is telling me please recharge. Help me out please I need urgently. Card no 01467299953

  87. Good evening sir, ma. I subscribed for classic package but was activated with basic package on Thursday the 2nd of July 2020. Pls rectify. Smart card number 02146528208 with phone number 08063275883

  88. I subscribed for classic package but was activated with basic package. Pls rectify, smart card number 02146528208 with phone number 08063275883

  89. Please,how can subscribe my star time without going to buy card?
    I have money in my account and can’t go out of my house for health related issue.
    If I can subscribe through mobile banking, please, furnish me.

  90. I subscribed to classic on the 28.of this month which is yesterday and I have not been able to access the major channels, I paid 1900and my card number is 01832057605, my phone number is 08067179764, Adedoyin Olufemi Ariyo

  91. Please I recharged mine today 24/06/2020 and have not received any response of any kind, nothing is working please do something

  92. Good morning,
    I subscribed classic bouquet on 17th of June, 2020 on opay app; till now the subscription is yet to be activated on the decoder. The decoder number is 01831062286.
    I will be glad if treated with all sense of urgency. Thanks

  93. Good evening, I subscribe on my Startimes decoder 01831449958, with opay pos manchine. I paid 900 but is not displaying. Pls help me to clarify the issue.

  94. Good morning,I subscribed for basic on 27th may 2020,and to this morning I was told that my subscription has expired. Pls I need better explanation. My decorder no 01467369468

  96. Startimes please if you guys wants us to stop subscribing our decoders please tell us so we keep them aside and head for another. You guys are becoming incompetent. Since 2days now I have not seen my subscription of on basic package what’s happening na you collect people’s money and won’t deliver the services.

  97. Please i paid for classic bouquet on 31/5/2020 via a POS BUT basic was activated for me and i went to your iworoad office ,the bouquet was changed to classic that i paid for and i was told that my subscription will end by 17th of the month when i paid for a month. .There explanation was that they will have to deduct the number of day i have used watching basic when i know that with classic i will watch all the basic channel

  98. I subscribe for basic since Tuesday and it has not be done.. Pls help me out.

  99. Good evening, please i subscribe for Basic banquet in a nearby business center in the morning 03/june/2020 till this moment some of the stations are not showing up my card number is
    021 4581 8659 please help me to rectify the problem thanks.

  100. Please l recharged #2000 through Agent Olorunfemi Bello Sa’eed in Kaduna since yesterday 3pm my bouquet is yet to be opened. My card number is 020 2791 5700. Kindly look into it and open it

  101. Please I need your help for about 2weeks the signal has been so bad. Any time I try to search automatically the channels are being reduced. Since this evening it has reduced to 18 channels.. Kindly assist. Smart Card number 02110558277

  102. Hi
    I subscribed for classic bouquet on the 23rd of this month but the only channels opened for me are Basic and Nova why???
    Secondly I tried the customer care lines provided someone picked but said its a wrong number what is going on start times???

  103. I subscribed 1900 but yet some many of my channels are invisible.

  104. Hello,
    I don’t understand I recharge my decoder Nova on 06/05/2020 I saw on the screen that is on 19/05/2020.020 2766 1187.
    Thanks

  105. I transferred 1400 to renew basic bouquet yesterday but till now it has.not worked. The no is 02145844464. Meanwhile, last week, I mistakenly transferred money for Nova bonquet. Till now my money has.not been returned to the normal account. The one I paid yesterday too is yet to work. Kindly assist to fix the problem. Many thanks. OLUYEMI Nwoke

  106. Good morning I just want to confirm something my decoder was link to online service and we are trying to use it yesterday and it was bringing smart card error

  107. Hi please I just want to know which one is good and powerful between satellite and terestial decoder I want to know before I buy it. Thanks

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