To troubleshoot means to check for errors and apply prescribed remedies to correct them. I am sure you are reading this article because your Startimes decoder is giving you problems right? you want to know how to troubleshoot Startimes decoder and antenna in order to correct that problem. You are reading the right article because you will surely find the answers here. This article contains the most complete guild to troubleshoot Startimes for all kinds of decoder and antenna problems. I carefully researched and documented Startimes recommended procedures to resolve all issues you might experience in the course of using the decoder service. However, it is now your duty to follow these troubleshooting guild for Startimes in order to get positive results. Furthermore, I encourage you to still reach me through the comment box at the bottom of this article if you encounter any new challenge on Startimes. Now let us jump in.
Frequently Encountered Problems on Startimes
We conducted a survey to understand the most common problems users encounter while using Startimes. Many users from different parts of Africa responded and we compiled them together in order to collectively bring their solutions to you. To troubleshoot your Startimes TV decoder and antenna means to take steps in an organized recommended way in fixing the problems. Therefore, here are some most disturbing problems on Startimes decoder and antenna which include;
- signal problems
- loss of channels
- service loss
- subscription issues
- automatic decoder reboot
- decoder power failure
- smartcard errors
Startimes Signal Problems
First of all, ensure that all the wire connections from the antenna to the decoder are properly in place. Afterwards, adjust the antenna above the TV if using the indoor antenna. Otherwise, you might need to get an outdoor antenna if the signal problems persist. You must consider two things when installing the Startimes outdoor antenna – height and direction. However, you can read up how to install Startimes decoder and antenna for detailed guild. Certainly, proper installation is key in troubleshooting any signal-related issue on Startimes or any other terrestrial TV. Restoring signal on your Startimes decoder depends only on the antenna and wire connections. Please do not touch any other place. Still having signal issues? leave us a reply in the comment box below and we shall get back to you immediately.
Some Channels are Missing – Startimes Troubleshooting
Weak or lost signal causes channels to disappear. To fix it however, you need to apply the same procedure to troubleshoot Startimes for signal recovery. A strong signal from Startimes indoor or outdoor antenna would certainly result to full channels availability. However, you can run a decoder reset or factory default if you already have strong signals without complete channel services on Startimes. Although some Startimes decoders might need you to do a custom resetting for optimal signal reception, they are basically same.
Service is Lost – Startimes Troubleshooting
Loss of service usually displayed on Startimes decoder is also another sign of weak signal. However, there is more to do when troubleshooting a service loss issue on Startimes. Here are some basic procedures to fix loss of service on Startimes decoder;
- Adjust antenna to ensure there is incoming signal
- consider doing an automatic search on the Startimes decoder
- From the remote control, click on MENU
- scroll to SERVICE SETTINGS and click OK
- A list of options appear, go to AUTOMATIC SEARCH
- Using the navigational RIGHT and LEFT arrow keys, toggle the highlighted sign to YES and press OK
- The Startimes decoder begins an automatic search, which picks up all available channels as long as the antenna positioning and height are properly adjusted.
Startimes Subscription – No Access / Not Subscribed
This kind of message on Startimes is either you are yet to pay for subscription, or account is yet to reconnect after payment. There is basically no troubleshooting recommended here except to recharge your Startimes account. Luckily, Startimes have got efficient means of subscription payment, which reconnect decoders promptly. To learn about the many ways to pay for subscription, here are the easy ways to recharge Startimes and get reconnected instantly.
Decoder ON and OFF Itself (Auto-Reboot Troubleshooting)
Have you ever experienced your Startimes decoders going off and on by itself? At a glance, one may think that the Startimes system has Mal-functioned. However, this is a clear case of decoder automatic reboot, which usually occurs when auto software update fails. Similarly, to continually display “8888” or “9999” or “C” or “0” on the front decoder panel of Startimes urgently demands attention. However, there is no personal troubleshooting to do in this case.
To fix these challenges, kindly take your decoder to any nearby major Startimes outlet or call the following hotlines (01 – 461 8888) or (09 – 461 8888).
Startimes Decoder Fails to Power ON
For a Startimes decoder that refuses to power ON, this is purely an electrical fault. Therefore, care must be taken when troubleshooting Startimes decoder for power failure. You might need to confirm that the head plug of the decoder AC wire is well plugged in. Afterwards, check to see if the ON / OFF power button of the decoder now responds. Otherwise, take the decoder to a nearby accredited Startimes dealer outlet for electrical repairs. Very importantly, do not attempt to open up the decoder box by yourself, as not to void your warranty or Startimes ownership claim.
Smartcard Errors – Not Paired / Wrong Pairing
This is one of the many Startimes error messages, which indicates either wrong smartcard placement or mismatch with a wrong decoder. As a security measure, every Startimes smartcard is paired or married to a decoder box. Consequently, it is impossible to insert another smartcard into an unmarried decoder. If you see any of such messages as “not paired” or “wrongly paired”, try the following troubleshooting procedures;
- if you are sure both smartcard and decoder box are originally paired, pull out and reinsert the card into the box
- otherwise, check the smartcard for possible scratch on the chip panel or apply a gentle cleaning using a neat soft cloth
- If problem persists, take your decoder and smartcard to any Startimes dealer office or call 01 – 461 8888 or 09 – 461 8888.
Interestingly, Startimes has a robust intervention mechanism, comparable to only how to troubleshoot DStv decoder. However, a quick call to any of their customer helplines provided above would ensure speedy technical assistance from Startimes team of engineers. I hope that so far, you can now effectively troubleshoot your Startimes decoder and resolve any issues with your terrestrial pay-TV.
My decoder has signal strength 73 and quality 63 ..but cannot scan any channels when searching for channels
Please invite an accredited or skilled installer to track your signals…. if possible, check for spoilt LNB and faulty connections. You can not do it with your bare hands because it requires a satellite finder to track available signals.
Hello everyone. My Startimes decoder is not receiving Signals from the LNB . When I test with the satellite finder, I have signal and ST Guide is Showing. and when I also connect to a free to air decoder, ST Guide shows. Please what could be the problem and how Can it be solved?
Good evening. Please I loaded my decoder 018320563168 on July 11, 2023, bouquet DTT basic. The message given is check card. Card problem. Please kindly help
My startimes decorder frequently freezes. When started, it operates normally but after few seconds it stops. The picture showed don’t move until rebooted again. What is the problem?
My starttime showing empty channel after default settings
Good morning, I’m from Nigeria. Please startimes decoder is displaying an error code oxCo2ooo7. What is the remedy
I have been having signal problems for the past 5days now,pls help me how to go about it.thanks
My decorder has failed to read the signal.whats wrong with it
My startimes decoder keeps says no signal..it uses and outdoor antenna ..it has worked for one month perfectly but this new month it has totally failed to work..the channels too are grey ,ST Guide doesn’t display anything too…… everything is connected well but the decoder keeps blinking in blue color all time…tried moving the antenna several times but to no avail
My decoder frequently freezes and I have to reboot it every time it freezes and it sometimes refuses to power on and will have to wait for one good hour for it to power on. What could be the problem ???
My decode show error oxco2cooo7 and has an empty channel with a wrong country
My decoder have problems while booting. I have to turn it on, wait for the booting process to fail, try again, until it finally loads which is averagely 7 attempts…
Dear Abdu, i am sorry for what hapened to your decoder. However, this is a physically-induced damage that is tantamount to void of warranty. However, do not try to fix it by yourself. Take your decoder to any branch of MultiChoice to rake it in for repairs. For the meantime, you may be given another decoder to be watching pending when yours is fixed.
My decoder fell down, and it’s no longer powering, what should I do
Is it the Startimes Terrestrial (Antenna)…or the Startimes Satellite (Dish Startimes)…?
If it is Startimes Satellite Dish that you have, read up this short article to learn HOW TO INSTALL STARTIMES DISH: POLARIZATION, FREQUENCY, COMPLETE SATELLITE INSTALLATION SETTINGS
My startimes decoder usually stop working every 1:00 in the mid night,so I decided to do default settings….unfortunately the decoder started displaying “channel list is empty,please set up the frequency”
How high is your Startimes Antenna….? Are there physical obstructions anywhere close or round it..? However, it could be a signal downtime from it’s feeder source…
My startimes always stop showing and displays “no signal” every midnight from 1am till morning, why is that happening?
I am unable to watch my favorite channels on startimes. It keeps skipping and writes No signal. How can I fix this? P.S My startimes card is connected to the TV not a decoder. Thank you.
Hello. My decoder displays menu languages to choose, but even after clicking on any language, its not changing anything. What do I do?? Kindly help
What information exactly is displayed on screen when it stops working ….?
My decoder stops working once it’s 12 midnight please what could be the cause
You cannot fix the signal problem by yourself. you need a qualified Cable and satellite TV installer to come over and fix it for you. Visit any Cable or Satellite TV office nearby and engage an installer.
My decoder lost both signal strenght and quality totally after the rain yesterday. I have tried everything but it is not working.
Pls I don’t know what is happening,my decoder is showing no signal and I have tried my possible best but to no avail. Pls help me out. Am using dish antenna.
This signs reflects the presence of weak Antenna signal or decoder software loading delay. For the signal aspect, get an installer to service and restore full signal…. For the software, ensure your decoder software has been updated to the latest version.
My startimes takes a lot of time before it starts screening I don’t know what the problem is
My star life channel is not working the picture just paused for about four days pls what is the solution to this problem
my starlife channle is not working but the picture on the screen just stop
You may have to reset your decoder to default factory settings….but that is not enough. Check to ensure that your signal is still strong. Otherwise, adjust your antenna to improve signal. Lastly, such disappearance could be a downtime on the part of the Starlife channel studio. You may not be able to fix it until their downtime is resolved. Good luck!
Starlife channel suddenly stopped working while watching. The picture just paused. It’s almost 24hours now. I’ve tried to auto search and default settings but the picture just paused.
Startimes Terrestrial requires a definite and unique positioning and settings. A trial and error sometimes could land you a signal. Good luck
Your decoder has experienced software malfunction. Kindly take it to any accredited outlet for servicing or swap.
Startimes Terrestrial has a definite and unique antenna positioning as well as decoder settings. Both must be properly tuned to get a signal. Most often, a trial and error positioning style could eventually strike you a signal. Good luck
Your decoder has experienced a software failure. To fix it, kindly take it to the nearest accredited outlet. Do not attempt to open the decoder by yourself nor take it to an unauthorised technician.
My decoder is not booting it will just rebuting again and again pls help me
Hallo, since I bought my startimes decorder, I have never used it because it always displays NO SIGNAL message on the blue coloured screen. But when I use my aerial direct to TV WITHOUT using the decorder, my TV received channels…meaning it’s not the direction of the outdoor aerial. But every time I connect through the decorder there is no signal. What is the problem… please advise.
Thank you.
Please tell me the nature of the decoder problem. Explain clearly what is written on the TV screen from the decoder.
My decoder is giving problem your assistance
My star times is not working after subscription yesterday only showing startimes on the screen
My decorder is not working and it is showing open remote is not also working on it when it finish booting…
Despite my efforts I’m still getting an E002 error message on my screen.. I can’t get through this, help