Today, you will learn the many easy ways to reconnect decoder after subscription payment or subscription renewal. It has been confirmed that millions of cable and satellite TV users still suffer reconnection failures after they had paid for pay-TV package subscription. Most times, the channels are never restored until the next pay-TV billing cycle is due. Do you feel frustrated paying for DStv, GOtv, Startimes, MyTV etc and your channels fail to reconnect even after some days? Maybe you are thinking of packing up that decoder because of the frustrations you faced trying to reconnect your decoder after payment. Do not worry anymore. These things happen because most subscribers do not know the many easy ways to reconnect decoder after payment. Therefore, this tutorial teaches you easy ways to reconnect decoder, restore channels after any subscription payment.
Pay-TV Services that are Easy to Reconnect after Payment
All cable and satellite TV services are easy to reconnect and restore channels after subscription payment if you knew how to. Whether you are using MultiChoice DStv, GOtv, Startimes, MyTV or any other, these services have easy ways to reach out and get your decoder connected. In recent times, I have been getting complaints from numerous subscribers of DStv, GOtv and Startimes. These complaints bother on how they could restore decoder channels having made subscription payments days ago. I admit these are quite frustrating but there is now a solution.
Fortunately, the DStv, GOtv and Startimes TV are most popular pay-TV services in Nigeria and Africa. Similarly, they have the most responsive customer service platforms in Africa. Startimes customer care platforms easily take care of both local, regional and national issues, which any subscriber may have. GOtv and DStv came from same parent company – MultiChoice. Most times, same customer care lines attend to subscribers to both services. However, they also differ in major ways. Summarily, every pay-TV service has a working solution platform for technical issues from customers and subscribers. Simply ask for your pay-TV customer care helplines. However, the ultimate way to beat the challenge of failed reconnection after payment is to pay before subscription expires. Nevertheless, read further down to see some self-help measures that can restore your channels after subscription payments.
How to Reconnect DStv Decoder after Payment
There are many simple ways DStv users can reconnect your decoder subscription channels after making payment. For DStv, the primary option is to ensure that your decoder is switched ON, while payment and reconnection is in progress. Otherwise, you may do the following if your channels do not return after some hours of making payment.
- For SMS resolution, type and send “RESET (smartcard number) as SMS to 30333. This destination is for DStv users within Nigeria. For other countries, kindly go to the DStv Fix Error webpage to know your destination. On this page, click on the country flag colors showing at the top-right corner of the webpage to see your country-specific SMS destination.
- To use mobile USSD, dial and reconnect DStv decoder after payment, dial *288# and follow the prompt that follows.
- Surprisingly, you can also restore your channels after making subscription payments by troubleshooting DStv decoder. Troubleshooting solves a wider range of technical problems on decoder including reconnection and channel restoration.
- There are also other easy ways to recharge DStv and get reconnected instantly, which I strongly recommend.
- Certainly, putting calls across DStv customer care helplines are also very effective. However, you must switch ON the decoder and get your smartcard number handy before calling them. The number to call remains 012703232 for Nigerian DStv subscribers. Other countries can get their respective DStv contact helplines from their official website on dstv.com for quick assistance.
Reconnecting DStv Decoder Using My DStv App
This method is relatively new. Introduced by MultiChoice recently, this Mobile App gives you full control over your DStv account. On My DStv App, you can…
- make DStv subscription payment
- clear error messages on TV screen such as E16, E32 etc
- monitor your DStv transaction history and payments
- regularize your account details including phone numbers and other contact or profile details
- upgrade and downgrade DStv packages (change bouquet)
To get the My DStv App, Click Here.
How to Reconnect GOtv Decoders after Payment
GOtv customer assistance methods are quite similar to that of DStv. This is so because both services originate from one parent company – MultiChoice. However, there is always a re-route whenever a customer calls in to indicate either DStv or GOtv.
But there are also specific solution platforms for reconnecting GOtv decoders after payment. Even as MultiChoice recently launched new GOtv packages, subscribers have never stopped complaining about unresolved technical and subscription issues. However, GOtv subscribers can call customer helplines, use mobile USSD, fix errors on the online platforms or visit nearby office to get a reset. In doing all these, you must ensure that your GOtv decoder is ON.
Reconnect GOtv Decoder Using My GOtv App
This is similar to the DStv App described above. The My GOtv App does the same function as the DStv mobile app, but for only GOtv accounts. Using My GOtv App is very easy and efficient an gives you full control over your GOtv account. You can also download My GOtv App from Here.
Reconnecting Startimes, MyTV, Others after Subscription Payments
Generally, Startimes enjoys a good reactivation after any subscription payment. However, it does not mean that it does not fail sometimes. However, here is a complete list of Startimes customer care numbers for quick and easy resolution of all troubles with your Startimes.
MyTV records the lowest rate of reconnection failures. According to clients’ opinion pool, they hardly record challenges because most customers visit MyTV offices to recharge bouquet packages. However, you can always contact MyTV customer care for Nigeria on;
- Nigeria Call Centre
(0806)
MY TV NIG
(0808)
69 88 644
General Method of Reconnecting Decoder after Payment
Once you accept to use any of the pay-TV services, the first inquiries to do is to find out how efficient their customer service helplines are. By knowing these platforms, it will go a long way to help you enjoy the pay-TV service. You would never be worried or short-changed as a result of not knowing how to reconnect decoder after payment of subscription.
Ultimately, every pay-TV shall remain connected as long as payment has been renewed. The best practice is to pay for the next month before the current subscription expires. You will never be cut short by even one second because you paid before your due date. Rather, the systems stick to their billing cycle to give you an uninterrupted viewing for the actual number of days or months you paid for.
Furthermore, every pay-TV company has an official website. Each of these websites must contain specific feedback mechanisms, which includes fixing technical errors. If they must collect users’ money via subscription payment, then they must provide help to users. Only ask and you would know the best ways to reconnect decoder after payment.
