Do you want to call NCC toll-free number for complaints or inquiries? The Nigeria Communication Commission NCC has unveiled a complaint and solution platform for all mobile phone users in the country. Verifiability, Telecom service providers have never been at their best with quality network provision for Nigerian subscribers. As a result, the Nigerian Government through the NCC made available a toll-free line 622. This NCC toll-free 622 helpline offers a cost-free customer service line to hear complaints and resolve issues which Nigerians file in about Telecom service providers. Certainly, most issues revolve around the popular service providers in Nigeria – MTN, GLO, Airtel and 9Mobile.
Voice Call, Data, Messaging
There are many reasons Nigerians complain in all aspects of telecom services in Nigeria – voice call, data, messaging, etc. These service providers consciously or unconsciously shortchange their subscribers either through poor quality of service or unwarranted financial charges. Perhaps, the most worrisome development has been the multitude of unsolicited text messages network subscribers usually receive in their mobile phones. Sometimes service operators subscribe customers to services which they did not opt in for and consequently charge them for such service. Consequently, the NCC also mandated network providers to roll out a platform where subscribers can decide whether to receive unsolicited messages or stay undisturbed.
Similarly, Nigerians do complain of the following problems although they are not limited to these;
- unresponsive subscription data, which fails to brose the internet until it runs out its validity period.
- subscribing huge data in Gigabyte, only to use it for just few minutes and it is finished
- staying on call with charges mounting while you do not hear what the other side is saying
- Sending an SMS which fails to deliver yet, charges apply
- Network outage without due notification to subscribers
- Recharging airtime which fails to register on your account
- unclear voice calls
- abrupt interruption of calls
The list of issues which Nigerians suffer in the hands of Telecom operators are endless. However, the NCC toll-free 622 helpline is now available to take all complaints and assist you in getting redress. However, there are things you must do whenever you experience an issue in order to effectively file in complaints using the NCC toll-free 622 number. But before then, let uis look briefly at the Do-Not-Disturb DNB solution for unsolicited text messages.
The Do-Not-Disturb (DNB) Solution
The Do-Not-Disturb (DNB) solution is the answer to unsolicited messages from Telecom service providers. This DNB service is absolutely free and also stops all manner of disturbing messages from private unverified sources. In this platform, you will have the chance to activate full block, partial or full unblock at any time.
Today these are the solutions to both the disturbing text messages and any other problems you may have with your network provider in Nigeria. This is from the NCC and it works like magic on all networks.
The NCC “Do-Not-Disturb Codes” OPTION (2442)
To stop all the disturbing SMS or text messages that comes to your mobile phone, the Nigeria Communication Commission NCC has given us this;
Send “STOP” as an SMS to 2442
This applies to all networks in Nigeria – MTN, GLO, AIRTEL, 9MOBILE, etc. Once you do this, all the stubborn messages would stop coming. If however there are specific services or text messages you would like to subscribe to, all you need to do is to …
send “HELP” as a text message to 2442
This will open an option box where all the available services are listed. This is where you now choose the particular services you may want to enjoy.
Calling 622 is free on all networks and it is hosted by the Nigerian Communication Commission NCC. This number is for receiving all your complaints against the troubles of MTN, GLO, AIRTEL, 9MOBILE and indeed all the Telecommunications service providers in Nigeria. Surprisingly, it works. Between the hours of 8am to 6pm, you are sure to get across the line to the NCC.
How to Effectively Report a Telecom Cheat to NCC
There are steps you must take in order to report a problem to the NCC effectively. Recall that in reporting an issue, providing detailed information about what happened, when it happened and how it happened is key to giving proper redress to a customer. Therefore, it is very important that you gather the following information in order to successfully lodge an acceptable report with the NCC. Here are some details you should know about;
- Date and time the problem occurred
- the nature of the problem
- the source phone number / network and the destination phone number / network
- where money is involved, the amount and source (bank details)
NOTE: You must register your phone number and link your NIN to all networks before you can conduct any official engagement with NCC. Therefore, ensure you get your Nigerian National Identity Number (NIN) and link up all your phone lines accordingly as soon as possible.
